Meredith Nurseries – Privacy Policy

Last updated: 6 November 2026

At Meredith Nurseries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have when using our website or purchasing products from us.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Our Commitment to Your Privacy

Your privacy and security are important to us.

We never sell, rent or trade your personal information to third parties.
We do not have access to or store your full debit or credit card details.
All card payments are processed securely by the relevant third-party payment provider.
We only share necessary customer information with trusted service providers, such as delivery companies, when required to fulfil your order.
We only use your personal information for legitimate business purposes, such as processing orders, arranging deliveries and responding to enquiries.

1. Who We Are

The organisation responsible for your personal information (the data controller) is:

Meredith Nurseries

Unit 1, Dale Mill
Hallam Road
Nelson
Lancashire
BB9 8AN
United Kingdom

Telephone: 07552 847883
Email: sales@meredithnurseries.co.uk
Website: https://meredithnurseries.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following information.

Personal and contact details

Your name.
Billing and delivery addresses.
Email address.
Telephone or mobile number.

Order information

Details of products you purchase.
Order numbers and transaction details.
Billing and delivery information.
Payment status and relevant transaction references.

Payment security

Payments made through our website are handled by secure third-party payment providers.

Meredith Nurseries does not have access to or store your full debit or credit card details. Your card information is entered directly into the secure payment provider’s system.

We may receive limited transaction information, such as payment confirmation, transaction references and payment status, to help us manage your order.

Account information

Your website username and password details.
Your order history.
Account preferences and information you choose to provide.

Website and technical information

IP address.
Browser type and device information.
Website pages visited and interactions with our website.
Cookie and analytics information, where permitted.

Information you provide to us

Messages sent through our contact forms.
Emails and telephone enquiries.
Product reviews and comments.
Information provided when requesting assistance with an order.

Please avoid including unnecessary personal or sensitive information when contacting us.

3. How We Use Your Personal Information

We use your information for legitimate business purposes, including:

Processing and fulfilling your plant and garden product orders.
Arranging delivery and providing delivery updates.
Taking and confirming payments through our payment provider.
Contacting you about your order or any problems with it.
Responding to enquiries and customer service requests.
Managing customer accounts.
Maintaining and improving our website and services.
Preventing fraudulent activity and protecting website security.
Meeting our legal, accounting and tax obligations.
Sending marketing communications where we are legally permitted to do so.

We will only use your personal information for purposes that are lawful, fair and transparent.

4. Our Lawful Reasons for Using Your Information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Meredith Nurseries may rely on the following lawful bases:

Contract: We need to use your information to process your order, arrange payment, organise delivery and provide customer support.

Legal obligation: We may need to retain or disclose certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests: We may use information where necessary to operate and improve our business, maintain website security, prevent fraud and manage customer enquiries. We will consider your rights and interests before relying on this basis.

Consent: Where required, we will ask for your permission before using personal information for activities such as certain types of marketing or non-essential cookies.

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Sharing Your Personal Information

We do not sell, rent or trade your personal information to anyone.

We do not sell customer details to marketing companies, advertisers or other businesses.

However, we may need to share relevant information with trusted service providers to operate our business and fulfil your orders.

These may include:

Payment providers

Payment information is processed securely by the payment service provider you use at checkout. Your full card details are entered directly into their secure payment system.

Meredith Nurseries does not have access to or store your full debit or credit card details.

Delivery companies

We may share your name, delivery address, telephone number and relevant order information with delivery companies, including APC and Royal Mail, where needed to deliver your order and provide delivery notifications.

Website and hosting providers

Our website hosting company and technical support providers may have access to information where necessary to maintain, secure and operate our website.

Website analytics and security services

We may use website analytics, spam prevention and security services to understand website performance, protect our website and prevent misuse.

Professional advisers and authorities

We may disclose information to accountants, legal advisers, insurers, regulators or public authorities where necessary and lawful.

We only share information that is reasonably necessary for the relevant purpose.

6. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time will depend on the type of information and our legal and business requirements.

For example:

Order and transaction records may be retained for the periods required by tax and accounting legislation.
Customer account information is retained while your account remains active, unless a longer retention period is legally required.
Customer enquiries are retained for as long as reasonably necessary to deal with the enquiry and any related issues.
Website security and technical logs are retained for a period appropriate to security and operational requirements.
Marketing information is retained until you unsubscribe or we no longer need it.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

7. Your Data Protection Rights

Under UK data protection law, you have several rights in relation to your personal information.

These may include:

Right of access: You can request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct information that is inaccurate or incomplete.

Right to erasure: You can ask us to delete your personal information in certain circumstances.

Right to restrict processing: You can ask us to restrict how we use your information in certain circumstances.

Right to data portability: You may be able to request your information in a commonly used electronic format and have it transferred to another organisation where the legal conditions apply.

Right to object: You can object to certain types of processing, including processing based on legitimate interests.

Rights relating to automated decisions: You have rights in relation to certain decisions made solely by automated means where these have legal or similarly significant effects.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact:

sales@meredithnurseries.co.uk

We may need to verify your identity before responding to a request.

We will normally respond within one month, although the law allows additional time for certain complex or multiple requests.

Some information may need to be retained where we have a legal obligation or another lawful reason to keep it.

8. Marketing Communications

We may occasionally send information about Meredith Nurseries, our plants, products, offers and gardening news where we are legally permitted to do so.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe at any time by using the unsubscribe link in an email, where available, or by contacting us directly.

Unsubscribing from marketing will not affect essential communications relating to an order you have placed.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help it operate and improve your browsing experience.

Cookies are small files stored on your device when you visit a website.

They may be used for purposes such as:

Allowing the shopping basket and checkout to function.
Remembering account and website preferences.
Maintaining website security.
Understanding how visitors use our website.
Measuring website performance and improving our services.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are used.

You can manage your cookie preferences through the cookie settings available on our website. You can also control or delete cookies through your browser settings.

Please be aware that disabling certain cookies may affect some website functions.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, password protection and appropriate security arrangements with our service providers.

However, no website or electronic transmission can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess it and take the steps required by applicable data protection law.

11. International Transfers of Information

Some of the service providers used to operate websites, process payments or provide online services may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

These safeguards may include adequacy regulations or approved contractual protections, where appropriate.

12. Links to Other Websites

Our website may contain links to third-party websites, including payment services and social media platforms.

When you visit another website, its own privacy policy and terms will apply.

Meredith Nurseries is not responsible for the privacy practices or content of websites operated by other organisations.

We recommend checking their privacy information before providing personal details.

13. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided us with personal information unnecessarily, please contact us so that we can investigate and take appropriate action.

14. Automated Decision-Making

Meredith Nurseries does not intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Some third-party website services may use automated tools for purposes such as spam detection, fraud prevention or website security.

15. Complaints and the Information Commissioner’s Office

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve your concerns.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/
Telephone: 0303 123 1113

The ICO provides guidance and information about your data protection rights.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updates will be published on this page, together with the date the policy was last updated.

We recommend checking this page occasionally to remain informed about how we protect your personal information.

17. Contact Meredith Nurseries

If you have any questions about this Privacy Policy, your personal information or how we use your data, please contact us.